Customer Care Technician

Customer Services Maintenance Technician : New Build Housing

Our client has been building homes in North Wales, Cheshire and Shropshire for over 60 years, during which time they have accumulated a rich store of knowledge and experience of the locality.

They are currently keen to recruit for an experienced Customer Services Technician to work within the Customer Care department covering the Cheshire and North Wales area.

The requirement is to deliver a first class service to their customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Job Specification : Customer Services Maintenance Technician : New Build Housing

• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
• ‘Hands on professional’ at the direction of the Customer Services Department
• Pre-visit interaction with customers to ensure total transparency about what will be done and when
• Attend appointments as scheduled by the Customer Services team
• Source materials in preparation of visits with the Purchasing Department
• Manage customer expectations, manage internal & external relationships
• Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes
• Ensure all works are carried out in accordance with specific risk assessments and method statements
• Build a thorough knowledge of the Company house types and construction processes
• Have knowledge of and ensure alignment with the structural warranty provider policies, Consumer Code, Client quality standards and Customer Charter
• Complete work instructions to Customer’s satisfaction
• Carry the full requirement of tools and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised
• Communicate daily with the office and Customer Services Team to update, record completed work instructions, reason for delays etc. Attend office weekly
• Escalate / report difficulties as a matter of priority to the Customer Services team
• Feedback patterns of design/specification issues to the Customer Services team
• Materials receipts to be issued to the office weekly
• Be available to deal with the out of hours calls and direct them accordingly to bring the customers problem to a satisfactory conclusion
• Contribute to improving the business, protecting and enhancing the reputation of the company by putting forward new ideas, and when requested to do so, implementing change.
• At all times comply with company policies, procedures and instructions


A company van will be provided along with a host of benefits including bonus and pension.
This really is a great opportunity to join a family owned firm as they further expand their business
For more information and a confidential discussion please contact Rhona on 01204 541930 or send your most recent CV to Rhona@mtrp.co.uk.

Benefits

  • plus company van and full benefits package

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